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VOVO VB-3000SE Elongated Bidet Toilet Seat, Warm Water, LED Light, Heated Seat, White, Dryer, Stainless Steel Nozzle, Made in Korea

4.4 4.4 out of 5 stars 2,149 ratings

Limited-time deal NO_OF_HOURS hours NO_OF_MINUTES minutes Limited-time deal NO_OF_MINUTES minutes Limited-time deal NO_OF_MINUTES minutes NO_OF_SECONDS seconds Limited-time deal NO_OF_SECONDS seconds Limited-time deal
$256.23 with 30 percent savings
List Price: $364.00
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Style: VB-3000SEC
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Purchase options and add-ons

Colour White
Brand VOVO
Material Polypropylene
Style VB-3000SEC
Shape Oval
Product Dimensions 53L x 39W Centimetres
Item weight 8.3 Pounds
Operation mode Automatic
UPC 850016152022
Global Trade Identification Number 00850016152022

About this item

  • 💧 HEATED SEAT / WARM WATER / WARM AIR DRYER - Premium bidet features with a self-cleaning stainless steel nozzle
  • 💧 EASY SIDE CONTROL PANEL – ★★Side Control Panel ★★offers convenient access to posterior, feminine, and turbo wash functions, along with other features.
  • 💧 TOILET SEAT DIMENSIONS - ★★53cm x 39cm x 13cm★★ (except side panel) which matches most elongated toilet bowls. (Refer to the ‘Toilet Fit Check Guide’ image)
  • 💧 QUALITY & SERVICE TESTED - Quality tested in South Korea with a 2-year limited manufacturer warranty
  • 💧 EASY INSTALLATION - Complete DIY kit and video guide for additional assistance

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This item: VOVO VB-3000SE Elongated Bidet Toilet Seat, Warm Water, LED Light, Heated Seat, White, Dryer, Stainless Steel Nozzle, Made in Korea
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Product Description

3000

Add luxurious VOVO to your bathroom

VOVO STYLEMENT

- Quiet soft close, heated seat, warm water, and warm air dyrer

Toilet Fit Guide

Fit guide
Fit guide
  • How can I determine the right fit for my toilet?

    To find the appropriate fit, measure the distance from the seat fixing bolt hole to the end of the toilet bowl, as well as from the seat fixing bolt hole to the toilet tank. For more clarity, please refer to the fit guide image above.

  • What should I do if the unit is not functioning and the LED on the main unit is blinking?

    A blinking LED indicates that the unit isn’t detecting water supply in the tank. To fix this, ensure the water supply is open, unplug the unit for 30 seconds, and then plug it back in.

  • What differentiates the VB-3000SE/VB-3100SR models from the VB-4000SE/VB-4100SR/VB-6000SE/VB-6100SR models?

    The VB-4000SE/VB-4100SR/VB-6000SE/VB-6100SR models operates with remote controller. and 4000SE and 4100SR specifically include a built-in deodorizer. Additionally, models ending with SE are elongated, whereas those ending with SR are round.

  • Is the seat cover flimsy or weak?

    The seat cover is made from robust propylene material (PP), which is more durable than ABS. It will not crack when exposed to detergents and is resistant to fading and yellowing over time, unlike many other seat covers.

  • What should I do if I need customer support for products, installation, or parts?

    Please review our detailed user manual and installation video. If the issue remains unresolved, feel free to reach out to our excellent customer support team (refer to your user manual for more information).

Go Green

Go Green

As South Korean manufacturer, we provide exceptional products and services to enhance your bathroom experience.

VOVO STYLEMENT Bidet Toilet Seat

3000

VB-3000SE (Elongated)

3100

VB-3100SR (Round)

4000

VB-4000SE (Elongated)

4100

VB-4100SR (Round)

6000

VB-6000SE (Elongated)

6100

VB-6100SR (Round)

Customer Reviews
4.4 out of 5 stars 2,149
4.4 out of 5 stars 2,149
4.4 out of 5 stars 2,149
4.4 out of 5 stars 2,149
4.4 out of 5 stars 1,471
4.4 out of 5 stars 1,471
Price
$256.23 $385.10 $385.10 $459.00 $459.00
Type
Side Panel Side Panel Remote Controller Remote Controller Remote Controller Remote Controller
Auto Deodorizer
Warm Water / Warm Air Dryer
Posterior, Feminine,Turbo Wash
Heated Seat
LED Sanitization
Rhythm(Oscillation)
Stainless Steel Nozzle
Nozzle Cleaning

Product information

Technical Details

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VOVO VB-3000SE Elongated Bidet Toilet Seat, Warm Water, LED Light, Heated Seat, White, Dryer, Stainless Steel Nozzle, Made in Korea


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VOVO VB-3000SE Elongated Bidet Toilet Seat, Warm Water, LED Light, Heated Seat, White, Dryer, Stainless Steel Nozzle, Made in Korea
VOVO VB-3000SE Elongated Bidet Toilet Seat, Warm Water, LED Light, Heated Seat, White, Dryer, Stainless Steel Nozzle, Made in Korea
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Price-30% $256.23
List:$364.00
$459.00$122.00-20% $319.98
List:$399.98
$259.99$641.16
Delivery
Get it by Saturday, Mar 1
Get it by Saturday, Mar 1
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Get it by Monday, Mar 3
Customer ratings
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Customer reviews

4.4 out of 5 stars
2,149 global ratings

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Customers say

Customers find the toilet seat offers good value for money. It functions well and is easy to install. The water temperature and pressure are good, making every use comfortable. Customers are satisfied with the cleanliness, comfort, and design of the product.

AI-generated from the text of customer reviews

284 customers mention "Value for money"275 positive9 negative

Customers appreciate the value for money of the toilet seat. They say it's a good price for the comfort it provides, and the warm seat is worth every penny. The seat has brought a level of luxury and convenience to their daily routine.

"...this bidet on sale on Prime day, and I think it was absolutely worth the money. I started out a skeptic, but you can count me as a convert now!..." Read more

"...As for the bidet - it's winter here in Canada and the warm seat is worth every penny alone!..." Read more

"...Overall, I highly recommend this product! it’s worth every penny!" Read more

"...Overall - I recommend this product - the value it offers is quite unbeatable compared to other units of the same brand as well as other competitors." Read more

266 customers mention "Functionality"197 positive69 negative

Customers like the functionality of the toilet seat. They mention it functions well, has a heated seat, and is easy to install and use.

"...But I think it works very well! The water stream starts out soon temperature but reaches the pre-set temperature almost immediately...." Read more

"...The actual water function works amazing and we love that it's warm too...." Read more

"...It was easy to install and works flawlessly!..." Read more

"...Cons: - Air dry function is far too weak, and does not do much of anything...." Read more

236 customers mention "Ease of installation"215 positive21 negative

Customers find the toilet seat easy to install. The controls are intuitive and user-friendly, whether through the remote or the touch control. They appreciate the level of luxury and convenience it provides in their daily routine.

"...Installation was dead easy...." Read more

"This bidet attachment is fantastic. It was very easy to install. You only need to make sure you have an accessible electrical outlet...." Read more

"...It was easy to install and works flawlessly!..." Read more

"Pros: - Very easy to setup and install - Great number of features - Good water pressure -..." Read more

170 customers mention "Heat level"141 positive29 negative

Customers appreciate the warm water and good pressure of the toilet seat. They say it heats up quickly, and the temperature settings make every use comfortable. The seat heater, dryer, and all other features work as intended. The water stream starts out cold but reaches the pre-set temperature almost immediately.

"...But I think it works very well! The water stream starts out soon temperature but reaches the pre-set temperature almost immediately...." Read more

"...You can adjust the temperature of the seat, the water, the air dry ..all with the handy remote...." Read more

"...It was easy to install and works flawlessly! The heated seat and warm water features are a luxury, and the various settings and adjustments make a..." Read more

"...The night light is a nice touch - the seat heats up quick - the water is warmer than you need - the drying fan has temperature control which is..." Read more

146 customers mention "Quality"117 positive29 negative

Customers appreciate the bidet's quality. They say it's a good quality yet affordable product with sturdy parts. The instructions are clear, and the remote is handy. It offers good options for jet strength, position, and temperature.

"...The water stays warm and lasts a good amount of time since it is tankless. All temperatures are adjustable, good!..." Read more

"...If you're searching for a dependable bidet that won't break the bank, this one is definitely worth considering...." Read more

"...be it the seat or the connectors they all are well built and good quality. The night light and the dryer are additions which I consider bonus...." Read more

"The bidet was a product I wanted to buy. Then I came across a very good product. Above all, it is easy and good to use...." Read more

83 customers mention "Cleanliness"68 positive15 negative

Customers appreciate the toilet seat's cleanliness. They say it does a good job of cleaning itself each time, with a stainless steel nozzle and UV light sterilization. The seat heating is nice in winter, and they like the turbo wash function that is not often found in other models. It has enough functions and very strong water power to clean. It's easy to remove to clean, and customers appreciate the ease of use, installation, hygiene, health, and reliability. The deodorizing function kicks in as soon as you sit down.

"...Once the spray is complete, the nozzle automatically carries out a self-clean. The dryer is next. This might be my only complaint...." Read more

"...settings and adjustments make a huge difference—you always feel clean and refreshed. It also eliminates the need for toilet paper entirely!..." Read more

"...' button actually just extends the nozzle, making it easier for you to clean it manually. I thought it would clean itself automatically...." Read more

"...The bidet functions flawlessly, providing a thorough and refreshing clean every time...." Read more

68 customers mention "Comfort"59 positive9 negative

Customers appreciate the toilet seat's comfort features. They mention it's comfortable, has a heated seat, warm water, adjustable pressure, and soft close seat and cover. The tankless design uses a water pump, and customers enjoy the clean feeling after every use.

"...Good heating levels for air, seat and water - Comfortable - Good Looking Cons: -..." Read more

"...Heated seat- that feels nice, warm water, that feels nice too, adjustable pressure and nozzle position- once you find that right setting you are good..." Read more

"...Here are some highlights: - Comfort & Hygiene: The adjustable water pressure and temperature settings make every use incredibly..." Read more

"...so far, and as a first-time bideter I am loving the experience and clean feeling you get after every use...." Read more

61 customers mention "Design"53 positive8 negative

Customers appreciate the sleek and minimalist design of the toilet seat. They find it easy to install and mention that it comes with a nice chrome T valve that fits their toilet.

"...It is also quite sleek and minimalist which I appreciated. Installation was dead easy...." Read more

"...Comfortable - Good Looking Cons: - Air dry function is far too weak, and does not do much of anything...." Read more

"...It has a very clear and well designed remote and every function needed is included...." Read more

"...Overall, I am pretty happy so far with my fancy toilet!" Read more

Overall Good Value - Could Be Better
5 out of 5 stars
Overall Good Value - Could Be Better
I would preface by mentioning that I have used multiple alternatives before - the really high end ones (TOTO, etc.) and the entry level ones (Tushy, etc.) in various settings so this was a happy medium for me. The price is just right - and offers enough value that you can overlook the few flaws. If VOVO can really pay attention to what the customers are saying and make those small enhancements - this product will surely blow most competitors out of the water.The Good:The installation is a breeze, and requires minimum to no prior knowledge or tools. Although - any wrench of any size will just make your job much easier and faster. The hose that comes with it WILL NEED some strength to properly tighten and attach to the bidet - both parts are plastic and your hand will only go so far. I tried fastening the hose without any tools and it was NOT enough - water leaked everywhere - so do yourself a favour and use a wrench or flat-face pliers to tighten the hose to the bidet.The paper template helps in framing the seat without much trial and error - the hose length is enough for most standard situation - the seat itself and the top cover are both indeed SOFT close - which is great. The controls let you customize almost all functions which helps finetune the settings just right. The night light is a nice touch - the seat heats up quick - the water is warmer than you need - the drying fan has temperature control which is great.This bidet does well what it promises - and is overall a positive experience.Possible Improvements:The power cord is a bit too short - if you do not have an outlet on the RIGHT side of the toilet - which many bathrooms will not. Adding a few more feet to the cord will drastically improve the applicability of this unit without needing additional equipement.There is no way to turn the nozzle position left or right (turn or tilt) - which limits the usability based on the toilet seat itself and the anatomical differences between users - I am sure this is an easier fix - as the nozzle moves in and out already. Moving yourself for better coverage just takes away from the premium experience.The water stream feels a bit sharp - it could be because the intention was to preserve water or the nozzle tips were made smaller for more precision - but that might not be comfortable for some users - and it does feel like bigger nozzle tips would result in a SOFTER flow - and would feel better on the skin.The neon light is a bit too bright - and cannot be customized to any color or brightness. It is what it is. At this price point - it is expected to have that small feature built-in because RGB LED lights cost almost nothing these days. I have put my own toilet seat light under it to solve that problem - but again - adding it to the unit will do wonders for value.If you keep it on all the time - it will remember your settings. But if you switch it off - it resets back to default settings - which might be annoying for most users. I have no problems keeping it on all the time - specially with the power saving mode. But something that could be improved here. Maybe saving profiles with a very small power footprint. So keeping it on standby is not a big draw?Overall - I recommend this product - the value it offers is quite unbeatable compared to other units of the same brand as well as other competitors.
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Top reviews from Canada

  • Reviewed in Canada on August 18, 2024
    Style: VB-4100SRCVerified Purchase
    I'd been intrigued by bidets for a little;e while. Many people had recommended one. Certainly, if you look through reviews for this model and others, you'll see folks saying a bidet is a game-changer! Perhaps, like me, you're a bit skeptical. So, after a few weeks of use, here are my thoughts!

    I was doing a bathroom renovation anyway, so I had a GFCI-protected outlet installed close to the toilet specifically for plugging in a bidet. At that time I hadn't chosen a specific bidet yet, I just knew I wanted one that could heat the water and perhaps dry as well. I highly recommend doing the same, even if you're not renovating the entire room!

    I chose this VOVO bidet due to its combination of features, price, and positive reviews. It had everything I was looking for: a heated water jet, some basic sprayer position controls, a remote control, and a dryer. It is also quite sleek and minimalist which I appreciated.

    Installation was dead easy. I liked that it came with a positioning template, and two different sets of mounting hardware to suit different types of toilets. The water line installs in-line with the toilet water supply, and of course a single power cord just plugs into a standard outlet. The whole process was complete in less than half an hour.

    I'll admit this is the first and only bidet I've ever tried. But I think it works very well! The water stream starts out soon temperature but reaches the pre-set temperature almost immediately. The temperature can be changed from no heat to quite warm. The spray is timed so you just have to press the button once then scoot your butt left or right to make sure the spray hits the "bullseye". Ha! There are controls on the remote to control the forward and back position to accommodate different sized behinds. Once the spray is complete, the nozzle automatically carries out a self-clean.

    The dryer is next. This might be my only complaint. While you can vary the temperature of the dryer from "no heat" to "I think I sat on a hot coal", I wasn't able to find a low enough heat setting without turning off the heat entirely. So, I just use the lowest heat setting and kinda lean forward a bit so the heat isn't so concentrated. Maybe I just have a sensitive butt? Typically the dryer does a great job of drying up almost all the water, and so I only have to use two or three squares of toilet paper to dab away any remaining moisture.

    I have not tried the feminine wash since I don't have the right parts. But I assume it works just as well as the posterior wash.

    I like that the remote is cordless, and that it comes with a universal mounting bracket. It just feels more hygienic, having the controls far away from the action.

    Oh! And it's quiet. Surprisingly quiet. I would have no qualms about using the bidet with people in the room next door.

    I bought this bidet on sale on Prime day, and I think it was absolutely worth the money. I started out a skeptic, but you can count me as a convert now! It's no stretch to say that I just feel a bit more hygienic now.
    Customer image
    5.0 out of 5 stars
    A great addition to my bathroom

    Reviewed in Canada on August 18, 2024
    I'd been intrigued by bidets for a little;e while. Many people had recommended one. Certainly, if you look through reviews for this model and others, you'll see folks saying a bidet is a game-changer! Perhaps, like me, you're a bit skeptical. So, after a few weeks of use, here are my thoughts!

    I was doing a bathroom renovation anyway, so I had a GFCI-protected outlet installed close to the toilet specifically for plugging in a bidet. At that time I hadn't chosen a specific bidet yet, I just knew I wanted one that could heat the water and perhaps dry as well. I highly recommend doing the same, even if you're not renovating the entire room!

    I chose this VOVO bidet due to its combination of features, price, and positive reviews. It had everything I was looking for: a heated water jet, some basic sprayer position controls, a remote control, and a dryer. It is also quite sleek and minimalist which I appreciated.

    Installation was dead easy. I liked that it came with a positioning template, and two different sets of mounting hardware to suit different types of toilets. The water line installs in-line with the toilet water supply, and of course a single power cord just plugs into a standard outlet. The whole process was complete in less than half an hour.

    I'll admit this is the first and only bidet I've ever tried. But I think it works very well! The water stream starts out soon temperature but reaches the pre-set temperature almost immediately. The temperature can be changed from no heat to quite warm. The spray is timed so you just have to press the button once then scoot your butt left or right to make sure the spray hits the "bullseye". Ha! There are controls on the remote to control the forward and back position to accommodate different sized behinds. Once the spray is complete, the nozzle automatically carries out a self-clean.

    The dryer is next. This might be my only complaint. While you can vary the temperature of the dryer from "no heat" to "I think I sat on a hot coal", I wasn't able to find a low enough heat setting without turning off the heat entirely. So, I just use the lowest heat setting and kinda lean forward a bit so the heat isn't so concentrated. Maybe I just have a sensitive butt? Typically the dryer does a great job of drying up almost all the water, and so I only have to use two or three squares of toilet paper to dab away any remaining moisture.

    I have not tried the feminine wash since I don't have the right parts. But I assume it works just as well as the posterior wash.

    I like that the remote is cordless, and that it comes with a universal mounting bracket. It just feels more hygienic, having the controls far away from the action.

    Oh! And it's quiet. Surprisingly quiet. I would have no qualms about using the bidet with people in the room next door.

    I bought this bidet on sale on Prime day, and I think it was absolutely worth the money. I started out a skeptic, but you can count me as a convert now! It's no stretch to say that I just feel a bit more hygienic now.
    Images in this review
    Customer image
    21 people found this helpful
    Report
  • Reviewed in Canada on January 20, 2025
    Verified Purchase
    This bidet attachment is fantastic. It was very easy to install. You only need to make sure you have an accessible electrical outlet. I had to tie into one on the other side of the wall which was easy enough. There are many videos on Youtube to show you how to do this.

    As for the bidet - it's winter here in Canada and the warm seat is worth every penny alone! The actual water function works amazing and we love that it's warm too. You can adjust the temperature of the seat, the water, the air dry ..all with the handy remote. You can also adjust the water pressure and direction via the remote as well. It's perfect.

    This thing gives you everything what you'd expect from an expensive self contained bidet toilet at a fraction of the cost. You won't go wrong with this... especially, if you get it on sale. My only point of caution is to measure your toilet and make sure you get the correct one (between the round or elongated seat).
    Customer image
    5.0 out of 5 stars
    Game changer

    Reviewed in Canada on January 20, 2025
    This bidet attachment is fantastic. It was very easy to install. You only need to make sure you have an accessible electrical outlet. I had to tie into one on the other side of the wall which was easy enough. There are many videos on Youtube to show you how to do this.

    As for the bidet - it's winter here in Canada and the warm seat is worth every penny alone! The actual water function works amazing and we love that it's warm too. You can adjust the temperature of the seat, the water, the air dry ..all with the handy remote. You can also adjust the water pressure and direction via the remote as well. It's perfect.

    This thing gives you everything what you'd expect from an expensive self contained bidet toilet at a fraction of the cost. You won't go wrong with this... especially, if you get it on sale. My only point of caution is to measure your toilet and make sure you get the correct one (between the round or elongated seat).
    Images in this review
    Customer imageCustomer image
    3 people found this helpful
    Report
  • Reviewed in Canada on January 24, 2025
    Verified Purchase
    The media could not be loaded.
    This smart bidet has been an absolute game changer! I couldn’t recommend it more for both hygiene and health benefits. After visiting Japan last year, I was amazed by their smart toilets, and this bidet brings that same incredible technology to your home. Plus, my partner’s proctologist highly recommended it for health reasons. It was easy to install and works flawlessly! The heated seat and warm water features are a luxury, and the various settings and adjustments make a huge difference—you always feel clean and refreshed. It also eliminates the need for toilet paper entirely! Overall, I highly recommend this product! it’s worth every penny!
    Customer image
    5.0 out of 5 stars
    Life changing, happy butt, happy life

    Reviewed in Canada on January 24, 2025
    This smart bidet has been an absolute game changer! I couldn’t recommend it more for both hygiene and health benefits. After visiting Japan last year, I was amazed by their smart toilets, and this bidet brings that same incredible technology to your home. Plus, my partner’s proctologist highly recommended it for health reasons. It was easy to install and works flawlessly! The heated seat and warm water features are a luxury, and the various settings and adjustments make a huge difference—you always feel clean and refreshed. It also eliminates the need for toilet paper entirely! Overall, I highly recommend this product! it’s worth every penny!
    Images in this review
    Customer imageCustomer imageCustomer imageCustomer image
    2 people found this helpful
    Report
  • Reviewed in Canada on August 7, 2024
    Verified Purchase
    Pros:
    - Very easy to setup and install
    - Great number of features
    - Good water pressure
    - Good heating levels for air, seat and water
    - Comfortable
    - Good Looking

    Cons:
    - Air dry function is far too weak, and does not do much of anything. Feels like somebody is gently blowing with as much force as I could produce with my own mouth at not much effort.
    - Rinse functions automatically shut off too soon for a proper clean, i often have to turn them on once. I wish there was a way to configure them to stay longer.
    - Found that seat does not heat in the raised position, not great for couples especially if you find seat raised and put it down to use the toilet, you will find it cold.
    8 people found this helpful
    Report

Top reviews from other countries

Translate all reviews to English
  • boorin
    5.0 out of 5 stars A Game-Changer for Bathroom Comfort and Hygiene
    Reviewed in the United States on November 23, 2024
    Verified Purchase
    I recently installed the VOVO VB-4000SE Elongated Bidet Toilet Seat in my home, and I must say it's been a revelation. The installation process was relatively straightforward, and the seat fits perfectly on my existing toilet.

    The features of this bidet seat are impressive. The heated seat and warm water cleansing functions have been a game-changer for me, especially during the colder months. The massaging jets and adjustable temperature controls provide a spa-like experience that leaves me feeling refreshed and rejuvenated.
    One of the standout features of this bidet seat is its advanced hygiene system. The self-cleaning nozzle and antimicrobial coating ensure that the seat remains clean and hygienic at all times. This has given me peace of mind, especially with multiple users in the household.

    Overall, I'm extremely satisfied with the VOVO VB-4000SE Elongated Bidet Toilet Seat. It's a worthwhile investment for anyone looking to upgrade their bathroom experience. The combination of comfort, hygiene, and advanced features makes it a top-notch product that I highly recommend.
  • Juan Manuel ochoa romero
    5.0 out of 5 stars Muy efectivo, cumple expectativas
    Reviewed in Mexico on November 21, 2024
    Style: VB-4100SRCVerified Purchase
    Baño
  • Amazon カスタマー
    5.0 out of 5 stars スタイル
    Reviewed in Japan on December 13, 2024
    Verified Purchase
    シャープな形がカッコイイです!
    設置も簡単でした。
    大事に長く使いたいです。
    Customer image
    Amazon カスタマー
    5.0 out of 5 stars
    スタイル

    Reviewed in Japan on December 13, 2024
    シャープな形がカッコイイです!
    設置も簡単でした。
    大事に長く使いたいです。
    Images in this review
    Customer image
  • Laura A.
    5.0 out of 5 stars Maravilla
    Reviewed in Mexico on September 27, 2024
    Verified Purchase
    Llego en corto tiempo, tal y como lo anuncian, funciona de maravilla.
  • winnie wu
    5.0 out of 5 stars I want to give 10 stars if I could
    Reviewed in the United States on July 29, 2022
    Style: VB-3100SRVerified Purchase
    When I was Searching on amazon to purchase an electrical bidet toilet seat, among dozen of similar products for sale by different companies , this one from VOVO USA standing out, caught my attention . Because it gives potential buyers a comprehensive description about their product’s unique features, even including a Toilet Fit Check Guide for buyer’s choice. Wow, it is very impressive , I felt that VOVO USA is a customer-minded company! I had no hesitation immediate placed the order to Purchase this one. That was July 13, 2022

    Three days later,July 16, product arrived. When opened the packing box, I was so amazed to see that there were only a few items inside the box: a pre-assembled bidet toilet seat, a water hose , a Electric power plug line , and a few special scrows . Unlike seminar products I bought from other companies before, inside their package boxes were dozens of large and small parts, waiting for me to put them together.
    Again It is very impressive that VOVO USA did all the assemble work to safe buyer’s time and make buyer’s life easier. It really is a customer-minded company!

    More impressive thing VOVO USA did for my purchase I must share with viewers. After my daughter put this bidet toilet seat on my toilet, connected water and power, it is ready to use. However it wasn’t the case. No matter which bottom on control panel, I pushed, no cleaning water come out, no dry air either. I reported to my daughter, she didn’t remember what she did wrong, suggested me “not return to amazon, but call VOVO USA “. I did call to report the problem. The office staff was very friendly, she arranged a FaceTime conversation to show the problem. It was their office manager, Kevin had a FaceTime communication with me He saw the problem shown on control panel. Finally he said to me that “this might be a bed one, we will send you a replacement today.” This words represents its company’s culture: Anxiously satisfy customer’s needs. Moreover, next morning Kevin called and inform me that he will bring a new bidet seat and install it for me today. I was deeply movedI I could not imagine a manager can come to customer’s home to do a plumbing work! Again, I can see Kevin’s offer came from his company’s culture and philosophy : put customer’s needs first
    Kevin drove more than one hour from his office to my home, bring a new bidet seat and some tools. Before Remove the “non-function” bidet seat, he thoroughly checked the status of this bidet seat. He found out that the water supply hose, my daughter put on has its own control valve (I did not know that) and the valve was in shut off position..

    After turning the valve on, I am so happy to see the bidet seat is working as expected. Thank you Kevin! For your dedicated work, many thanks to VOVO USA, a truly customer-minded company , I will strongly recommend to any one who is planning to purchase a bidet toilet seat. You will not be disappointed!!!