I wanted to replace my two line phone unit for home and business with an more up to date unit. During my research I came across this model. I've had good experiences previously with AT&T and I liked the blue tooth capability so I can talk on my cell while I'm at my desk using my wireless headset. Its really efficient given my two phones lines I already have at the house. I can also access all the lineds through the wireless handset so I only need to carry the handset with me around the house if I want and leave the cell phone at the desk or recharging while roaming the house and still be able to dial and receive calls.
The sound quality is very good and I was actually a little surprised. I think I was preparing myself to experience a trade off with degraded sound quality for the convenience but everything worked great. I was happily disappointed.
I did contact customer service as I was having a problem with getting the handset's 2.5mm audio jack to work with my wired headset. I wasn't able to get the audio plug to "seat" into the port (or so I thought at the time). After working with a different wired headsets that I used with my previous phone system (that was also a 2.5mm plug) and it worked fine I thought there was a problem with the new handset plug. I called customer service and talked to a nice person in tech support. Since it was a hardware problem there was limited setup issues that could be the problem so AT&T sent me a return label and sent out another unit right away. I thought they could just send another handset to pair with the base unit but they had to send an complete new unit. The handset and base unit are evidently tied (master/slave) together from what I could tell. Realized after getting the same issue with the new unit that I was a little frustrated and pushed the plug in with more force than what I'm used to and found that the plug went in further and finally seated appropriately. The sound works very well through the handset now and works grate. I had no issues with the return, I got the features I was looking for which all work. I don't have anything specific that I can think of that's a detractor at this point so I gave it 5 stars.
I did order a Plantronics wireless headset to work with the phone when I couldn't get the wired headset to work the way I was expecting and really needed to be mobile. The wireless headset works great with the phone so I ended up keeping that as well. Very handy to walk while talking and not have to have the handset in tow. I can only answer, mute, and hang up one line at a time. I can't change lines on the wireless if another call comes in while I'm on a line already. The sound quality is very good.
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This item: AT&T TL86103 2-Line Corded/Cordless for Small Business with Answering Machine, 2-Mailboxes, Connect-to-Cell, Caller ID Announcer, Intercom, Line-Power, Long Range & Expandable to 12 Handsets
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From the manufacturer
Useful functions for business and private calls
With 2 mailboxes and up to 22 minutes of recording time in each mailbox, the digital answering system grabs call when you can't. Lets you separate business and family messages easily.
Pairs up to 4 cell devices and connects up to 2 of them, this system lets you handle your cell calls with the reliability of a business phone, with or without a landline. Download up to 6,000 cell phonebook entries to the base and retrieve from the cordless handset or base.
Don't let incoming calls interrupting your work. The system's base and handset announce the name of the caller, so you decide to pick up or let the answering machine attend to the call.
The cordless handset has equipped with a large backlit display and full keypad set for mobile operation. The handset speakerphone, belt clip, a 2.5mm headset jack (headset not included) and Push-to-talk button added mobilities for using around the house.
Compare with similar items
This Item  AT&T TL86103 2-Line Corded/Cordless for Small Business with Answering Machine, 2-Mailboxes, Connect-to-Cell, Caller ID Announcer, Intercom, Line-Power, Long Range & Expandable to 12 Handsets | Recommendations  |  |  |  |  | |
| Price | -13% $129.95 List: $149.95 | $153.41 | $149.95 | $191.10 | $99.99 | -5% $162.24 List: $169.99 |
| Delivery | Get it as soon as Wednesday, Mar 5 | Get it Mar 5 - 6 | Get it as soon as Wednesday, Mar 5 | Get it Mar 5 - 6 | Get it as soon as Wednesday, Mar 5 | Get it as soon as Wednesday, Mar 5 |
| Customer Ratings | ||||||
| Sold By | Amazon.com | Smart Toners | Amazon.com | Smart Toners | Amazon.com | Smoove Sales LLC |
| telephone type | Cordless | Cordless | Cordless | Cordless | Corded | Corded |
| dialer type | — | Single Keypad | Single Keypad | keypad | Manual Keypad | Single Keypad |
| power source | Corded Electric | Battery Powered | Corded Electric | Battery Powered | Battery Powered | Corded Electric |
| recording capacity | 11 minutes | 13 minutes | 40 minutes | 14 minutes | 17 minutes | 200 minutes |
| material | Plastic | Plastic | Plastic | — | Plastic, Metal, Resin, Acrylonitrile Butadiene Styrene (ABS) | Plastic |
| answering system | Digital | Digital | Digital | Digital | Digital | Digital |
| conf. call capability | advanced | — | 3 way | 4 way | 2 way | 2 way |
| multiline operation | Multi-Line Operation | Multi-Line Operation | Single-Line Operation | Multi-Line Operation | Single-Line Operation | Multi-Line Operation |
| caller identification | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| battery quantity | 2 aa, 2 aaa, 1 lithium ion, 1 product specific, 2 9v | 1 aa | 3 product specific | 1 aa | 4 aaa | 4 aa |
BRAND NEW SECOND HAND...
I received more than what expected and more than what I paid for. I received the shipment a day ahead of schedule. . just in time before Sabbath. So easy to setup and use. It is a very good investment for my home office.
Top reviews from the United States
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- Reviewed in the United States on November 2, 2015
- Reviewed in the United States on November 12, 2016
- Reviewed in the United States on August 31, 2024
- Reviewed in the United States on May 13, 2024
I received more than what expected and more than what I paid for. I received the shipment a day ahead of schedule. . just in time before Sabbath. So easy to setup and use. It is a very good investment for my home office.
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Top reviews from other countries
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Eduardo MaciasReviewed in Mexico on September 14, 2021
muy facil de usar, puedo utilizar 2 lineas telefonicas y sincronizar 2 celulares
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- Dave WallaceReviewed in Canada on May 2, 2023
lifetime just over 1 year, phones de register every week or two, pain in the ass
